All arrivals will be checked in at the reception lounge. You will be given a welcome drink and a cold towel while the reception team is looking after you. Reception is open 24 hours throughout the week and a Manager on Duty will help you out with Information and needs you might require.
International calls, local calls and faxes may b e made through reception. The hotel provides complimentary e-mail service for the use of sending and receiving guest e-mails. The Internet is accessible at an additional cost.
Foreign Currency Exchange facilities are available at the cashier's desk behind reception. The local currency is Kenya Shillings. The exchange rate provided is straightforward and does not involve any hidden charges or commissions. Due to the Government restriction, please note that Kenya Shillings cannot be converted into Foreign Currencies (here in the Club). We honour Visa and Master cards. The hotel is unable to give cash advances on credit cards, however, the Barclays Bank in Malindi is allowed to do so. Personal cheques are not accepted in the Club.
We want your holiday to be as worry-free as possible, so please note that none of our outlets accepts cash payments with exception of the boutique, reception and cashier's desk. If you do incur any extra charges during your stay with us, these will be added to your room bill, which can be settled at the cashier's desk before departure.